If you don’t already use a landscape industry-specific software or are not using software like Aspire to its fullest, you know the headache and excess of time that goes into providing your frontline team instructions, property guidelines, property contact information, etc. On top of that is the amount of time spent accurately accounting for their time spent on site and the materials used. If you haven’t noticed this or considered it as a problem – I bet you will now! Because the truth is: you can save so much time when you invest in a software system like Aspire. And by invest, I don’t just mean money. You also need to invest in committing to implementing and enforcing new protocols.
Aspire has a mobile app, “Crew Mobile” that allows all of these things to be done from a frontline team’s mobile device. Here are the features it provides:
Clock in/out
With Aspire, your frontline team can clock themselves in and out for the day, as well as clocking into each work ticket scheduled per property. The times are attached directly to the work ticket. When utilized, all a manager has to do is verify the times.
Material Allocation
When clocking out of a work ticket on the mobile device, Aspire allows frontline members to enter the quantity of material used while on site. This is also tied straight to the work ticket within the opportunity, and only has to be verified by the manager during daily time approval.
Site Notes & Maps
You can attach site maps to every property within Aspire. When the file is marked “show crew”, the frontline team can open these maps from their mobile device.Property notes can also be viewed from the mobile device. These might include miscellaneous property information such as gate codes, on-site contacts, property-specific instructions, etc.
Issues
As discussed in a previous blog, Issues should be created within Aspire to communicate information between clients to management, and management to the frontline team. For example, a client calls in and requests that the crew focuses on a specific area on their next visit. An issue should be created and tagged to the next Work Ticket. When the crew lead views their schedule for the day, they can see this communication from their mobile device. It is encouraged to train Crew Leads to update issues on site. This means taking pictures and uploading them to the issue. This allows managers to see progress and report back to the client.
If these Aspire functions haven’t already blown you away – here’s one more benefit. Accountability from your frontline team. With features like this in place, you can create protocols that make your Leads/Forman’s responsible for their team’s time. All the information they need is in their hands. They are aware of any issues on the property or can create an issue for something they find. We have noticed that implementing Aspire’s Crew Mobile not only holds them accountable, but they start to take pride and ownership in their properties.
When you partner with Two Twelve Advisors, we will provide you with customizable SOP’s specific to Crew Mobile. We can also provide training to your team and help you implement this function. If this interests you, schedule a consultation today.
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