A popular topic lately is the labor shortage in the landscape industry. When there is a labor shortage, your clients are likely to feel negative effects. Although we don’t have any hiring miracle pill, we can suggest that maximizing your use of Aspire Software can advance your Client and Employee Retention, which will put you in a better position against the current challenge. During a time when hiring is so difficult, having high retention is important. When good procedures are in place and being used, your retention rates will improve.
Utilizing Aspire Software makes it easier for Account Managers to manage their client’s information. With everything in one place (Aspire), they should be more confident in the status of the relationship with the client. When your employees feel supported by processes and software, they are less likely to burn out. An unorganized workplace leads to turnover.
In the situation that you do lose an account manager, the use of Aspire will ease the transition during the onboarding of a new team member. The new Account Manager will be able to find client info that was logged and have a grasp of where the company stands with its clients. This is beneficial for the employee and the client because they will both experience clarity, reassurance, and confidence from the beginning of their new relationship.
When it comes to the frontline team, the use of Property Maps and Notes (Ticket, Visit, Opportunity, etc.) will benefit retention. New Crew Leads (new to the property or new to the company) have valuable information through the Mobile App that should help them properly service the property. When a change in Crew Lead doesn’t impact a client’s service, it will not impact your Client Retention. Employee Retention is influenced because when employees are put in new situations, the information stored in the software sets them up for success. There is no worse contributor to employee retention than when someone is new to the position and feels lost or without the proper information and training.
Using all sources of communication and documentation in Aspire positively affects your client retention. Clients appreciate it when their problems are resolved promptly. With a solid procedure, there will be smooth communication from the client to management, and then to the frontline team. When everything is documented, the software will tell you a story of where the property started, how it looks now, how the client relationship has evolved, and what work is in progress. This allows you to be confident in your team’s work. When needed, you can provide your client a reminder of how great your company is with communication.
Aspire Software holds client information in one place which benefits Account Managers, Crew Leads, and Clients.
When there is clarity between all parties results in happy clients and employees! This leads to positive retention.
If you’re struggling in any of these areas and are curious how you can improve your communication rhythms, documentation, or procedures relative to Aspire Software, please schedule a consultation here.
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